Shipping policy
WE OFFER SHIPPED VIA INTERNATIONAL STANDARDS FOR ALL ORDERS
ORDER PROCESSING TIME
Most orders will ship within 2-3 business days.
Shipped via international standards (DHL, Post, UPS, USPS, FedEx,EMS, etc.).
Standard Shipping: Average delivery in 15–25 days
Express Shipping: 7–12 days
Disclaimer: All delivery times are estimates only and are not guaranteed. Actual transit time may vary due to carrier delays, customs clearance, destination‑specific logistics constraints and other circumstances beyond our control.
OUR STORE AVAILABLE TO HELP MONDAY - FRIDAY
Customer service working hours: 9:00 am to 6:00 pm Monday to Friday. Business Days: Monday‑Friday, excluding weekends and official public holidays.
SHIPPING ADDRESS VERIFICATION
Please double‑check and confirm your full and accurate shipping address before completing payment. We will ship to the address provided at checkout. Modifications to shipping addresses cannot be made once an order has been submitted.（Note: The order address is limited to 22 characters; please ensure the address is correct within this limit.）
FORCE MAJEURE
Order processing and shipment may be delayed due to force‑majeure events, including natural disasters, extreme weather, public health emergencies, carrier disruptions and other unforeseen circumstances outside our reasonable control. We will resume normal order processing as soon as conditions permit.
ORDER TRACKING
Once you successfully place your order, you will receive an Order Acknowledgment email confirming your order details. After your package is dispatched, a Shipment Confirmation email will be sent to you. This email includes your order number, carrier information, order placement timestamp, order status, and unique package tracking number. You may track your shipment 24h via the official website of the corresponding shipping carrier.We use this tracking service: https://www.17track.net/en
Note: Available shipping services differ by country or region. To view service options for your location, please enter your complete shipping address during checkout.
INTERNATIONAL CUSTOMS, DUTIES & TAXES
For all international shipments, import duties, customs fees, VAT and any other local import‑related charges may apply upon arrival at your destination country. These fees are the sole responsibility of the recipient (customer). We do not collect or cover any customs‑related charges at checkout. For questions about local import regulations and applicable rates, please reach out to your local customs authority.